Do we forgive and forget?
Not sure how I’m feeling about this Dreamhost situation. I am, admittedly, a fan of their service for many many years now. But a fuck up on the scale of accidentally charging someone $500? Not that easily forgotten. What is a nerdgirl to do?
Honestly – the email is cute, but I need some make good to make me feel better about this.
Ack. Through a COMPLETE bumbling on our part, we’ve accidentally attempted
to charge you for the ENTIRE year of 2008 (and probably 2009!) ALREADY
(it was all due to a fat finger)!
We’re really really realllly embarassed about this, but you have nothing
to worry about. Please ignore any confusing billing messages you may have
received recently; we’ve already removed all those bum future charges on
your account (#blahblah) and already refunded the $494.17 charge on your
You should get the money back on almost immediately, within a day or
two max, and there’s no need to contact your credit card company or bank
for the refund.
Thank you very very much for your patience with this.. we PROMISE
this won’t happen again. There’s no need to reply to this message unless
of course you have any other questions at all!
The Foolish DreamHost Billing Team!