After yesterday’s debacle, I received an email back in regards to my complaint.
This was a portion of it:
Thank you for your email.
We are unable to make amendments to bookings at this address it will be
necessary for you to call the Contact Centre and a travel advisor will
be able to assist you. Your tickets may be upgraded to a higher fare
for a fee only if there is availability.
Basically, I had to phone their call center to figure out a way to buy my way out of this stupid error. And I did. For an additional