Virgin Atlantic Airways is on my hate list

After yesterday’s debacle, I received an email back in regards to my complaint.

This was a portion of it:

Dear Stephanie

Thank you for your email.

We are unable to make amendments to bookings at this address it will be
necessary for you to call the Contact Centre and a travel advisor will
be able to assist you. Your tickets may be upgraded to a higher fare
for a fee only if there is availability.

Basically, I had to phone their call center to figure out a way to buy my way out of this stupid error. And I did. For an additional